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Shipping and returns

Shipping from Brooks distribution center

Next day refrigerated delivery for drug orders, easy ordering, and more

To provide the best care possible, you need quick and flexible access to the products your patients need. Our 200,000 square-foot distribution center is just minutes away from a major UPS hub. We always work to get you product in a timely, efficient matter.

 

Ensuring cold chain product integrity every step of the way

We are dedicated to ensuring the integrity of the healthcare supply chain, leading the distribution industry in accuracy, compliance, and product integrity. AmerisourceBergen follows ISTA standards and has qualified and validated refrigerated packaging solutions according to these standards. This ensures that proper refrigerated product temperature is maintained during transit. You can trust that your shipments are handled with the utmost care and expertise, ensuring the safe and effective delivery of pharmaceutical products.

Support that goes the distance


Our Customer Service team is happy to provide program or product details, facilitate orders, and answer your inquiries. When you call, you’ll connect with a real person. Get in touch with them Monday through Thursday, 8:30am to 7pm ET or Friday, 8:30am to 5pm ET. 

Email: service@besse.com
Telephone: 800.543.2111


Initiate a return


To initiate a return, sign in and navigate to the returns section of ABC Order, or call Customer Service at 800.543.2111.


Download and print our shipping and returns information

Do you need to take this information on the go? Prefer to retain a physical copy? Download our PDF with all the relevant details. 
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