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Shipping and returns

Shipping from Brooks distribution center

Next day refrigerated delivery for drug orders, easy ordering, and more

To provide the best care possible, you need quick and flexible access to the products your patients need. Our 200,000 square-foot distribution center is just minutes away from a major UPS hub. We always work to get you product in a timely, efficient matter.


Ensuring cold chain product integrity every step of the way

We are dedicated to ensuring the integrity of the healthcare supply chain, leading the distribution industry in accuracy, compliance, and product integrity. AmerisourceBergen follows ISTA standards and has qualified and validated refrigerated packaging solutions according to these standards. This ensures that proper refrigerated product temperature is maintained during transit. You can trust that your shipments are handled with the utmost care and expertise, ensuring the safe and effective delivery of pharmaceutical products.

Support that goes the distance

Our Customer Service team is happy to provide program or product details, facilitate orders, and answer your inquiries. When you call, you’ll connect with a real person. Get in touch with them Monday through Thursday, 8:30am to 7pm ET or Friday, 8:30am to 5pm ET. 

Telephone: 800.543.2111

Initiate a return

To initiate a return, sign in and navigate to the returns section of ABC Order, or call Customer Service at 800.543.2111.

Product returns

Customer must report any order errors and/or discrepancies within 24 hours of receipt for non-pharmaceutical items, and same day as receipt for pharmaceutical items. Besse Medical cannot be responsible for, nor can we accept, any returned item without prior authorization or a signed and fully completed Returned Goods Authorization Form (RGA). Unauthorized Returns will result in additional handling fees and penalties once product has been deemed returnable by Besse. Returned Pharmaceuticals cannot be sent back to the customer under any circumstances.

All PDMA laws must be followed per the signed RGA. Customer is responsible for return shipping cost, unless the return is the result of a Besse error. Authorized returned items are credited to your account toward future purchases. Credit for returned merchandise will be issued at the current lowest price offered or the actual price charged to your account, whichever is lower. All returns may be subject to a restocking charge as described below. 

75% credit

Saleable product returned within 31-365 of days of purchase date and within two months after expiration.

0% credit

Saleable product purchased over 365 days ago or which is over two months past expiration date.

100% credit

Saleable product returned within 30 days of purchase date.
Expired product subject to manufacturer’s own return policy. 

Credit will only be issued upon and subject to credit given by the manufacturer to Besse. Any and all items returned for credit must be in their original package (unmarked, unopened, unaltered), and stored and shipped in compliance with USP drug monographs and PDMA guidelines.

Items that are not returnable, include (but are not limited to):

  • Special order Items
  • Items that have been opened, marked on, or altered in any way
  • Items that have not been stored properly following delivery by Besse/carrier
  • Items deemed non-returnable by the manufacturer
  • Vaccine (limited returns)
  • Crash cart Items
  • Blood products
  • Partial or adulterated packages 
  • Class 2 narcotics
  • Generic pharmaceuticals
  • Diagnostic kits or strips
Refrigerated items must be returned in original cooler and packed according to instructions provided during return process. If original cooler is not available, coolers can be sent from Besse for a nominal fee. All returns are inspected to ensure proper procedures were followed. No credit will be issued if procedures were not followed per Besse’s specifications.

Download and print our shipping and returns information

Do you need to take this information on the go? Prefer to retain a physical copy? Download our PDF with all the relevant details. 
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