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ABC Order

Online order and account management

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ABC Order is the unified e-commerce platform that allows for a holistic customer service experience across the Cencora family of companies. Enjoy 24-hour access to order placement, order tracking, reporting and online payment management in a streamlined user experience.

ABC Order is part of Cencora’s ongoing investment in systems and technologies, focused on meeting the needs of the pharmaceutical supply chain and fulfilling our promise to create healthier futures. Designed hand-in-hand with our customers, ABC Order is designed to make the ordering process quick and efficient, with the ultimate goal of providing you with more time to spend caring for patients.

For practice managers

Real-time access

Get quotes, place orders, view your transaction history and more—whenever and wherever you need, 24 hours a day.

Reduced errors

Make a favorites list and access recently ordered items easily; reorder exactly what you ordered last time and avoid errors.

Customized for your practice

Set up the platform to suit your business. Create orders for multiple office locations and customize permissions to allow others in your practice to access the specific tools they need. 

A support team ready to help

Our Customer Service specialists are available via online chat or phone during office hours to help you with any questions about your order.

For financial teams

The tools in ABC Order make it easy to track and manage your practice’s finances and ordering history 

Simplified accounting

Easily receive and pay invoices through the Online Payment Center. Search past invoices, summary statements and reimbursement reports. 

Monitoring tools

Get a handle on future spending with our Purchase Summary Reports, which display product usage over time.

Secure, organized payments

Streamline your practice’s finances by setting up and scheduling payments, and storing electronic wallets securely in the Online Payment Center.

Robust, customizable reporting

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Man using computer in physician practice

You can create, schedule, and share reports via ABC Order - Reporting, an application within ABC Order. If your practice does business with more than one Cencora company, you'll find the process streamlined and more consistent.


Reporting is fully customizable with quick access to your frequent reports, recent report results, smart filters and regulatory reports. With three basic report types – Accounts, Products and Purchases – you can fully customize almost any report you can imagine and schedule it to automatically run at the frequency you need.


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Reports include

  • Key Shortage Report
  • Purchase Details Report
  • Purchase Summary Monthly Report
  • Drug Reimbursement Report
  • Product Catalog Report
  • DSCSA Report
  • Manufacturer Backorder Report
  • Lowest Price by MBU Report
  • Price Changes Report
  • CSOS Receipt Audit Report

Spotlight on the drug reimbursement report

Make smart purchasing decisions

The reimbursement report helps your practice maximize cost savings. Run reports on current therapies and compare them to alternative pharmaceuticals to see which ones offer the best reimbursements. See the status of all of your reimbursements for the current quarter or over the fiscal year. The data from your reports can be easily exported to Excel, so you can analyze and manipulate it however you choose.
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Staying DSCSA compliant

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The Drug Supply Chain Security Act (DSCSA) requires the tracing of pharmaceutical products across supply chains. Dispensers such as pharmacies, hospitals and dealers need transaction information, transaction history and transaction statements for each of their products to comply. If you’re an individual practitioner, you are exempt from these requirements. Only physician clinics with in-office dispensing pharmacies must comply with these transactional data requirements. Further, those regulations only impact the related pharmacy, not the practice side of the business.


In ABC Order, we make it simple to access the reports you need to keep your practice in step with the Drug Supply Chain Security Act and its traceability requirements.

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Get in touch

Our teams are ready to help get you up and running with ABC Order, or support you if you are already a user.